Frequently Asked Questions
Everything you need to know about your shopping experience at Adult Source.
Is my order shipped in discreet packaging?
Yes. All orders are shipped in plain, unmarked boxes or mailers with no mention of the store name or contents on the exterior to ensure your complete privacy.
What will show up on my credit card statement?
For your discretion, charges will appear under a neutral billing name, such as 'AS - Online Sales', rather than our full store name.
What is your return policy for personal items?
Due to the intimate nature of our products, we cannot accept returns on opened or used items for health and safety reasons. Defective items may be exchanged within 30 days of purchase.
How long does shipping usually take?
Orders are typically processed within 24 hours. Standard shipping takes 3-7 business days, while expedited options are available at checkout if you need your items sooner.
Are your products body-safe?
Absolutely. We curate our inventory to include high-quality materials such as medical-grade silicone, glass, and phthalate-free TPE to ensure the highest safety standards.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Please note that customers are responsible for any local customs fees or import duties that may apply upon arrival.