Returns & Exchanges
At Adult Source, we prioritize your satisfaction and hygiene; therefore, we accept returns on unopened and unused items in their original packaging within 30 days of delivery. Due to the intimate nature of our products, items that have been opened or have broken seals cannot be returned for health and safety reasons.
Verify Eligibility
Ensure your item is in its original, unopened packaging with all factory seals intact to qualify for a return or exchange.
Contact Support
Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack and Ship
Securely pack the items in a plain, discreet box and include your RMA number before shipping to the address provided by our support team.
Inspection and Refund
Once our warehouse receives and inspects the item for hygiene compliance, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing